Returns Policy

 

We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases within 14 days after receiving your order. You have up to 14 days to return an item, however you must request your RMA (Return Merchandise Authorization) number within 7 days from the date of the delivery order. If the period of 14 days has lapsed since the delivery, we cannot, unfortunately, offer you a refund / store credit.

To be eligible for a return:

  • Item(s) must be initiated for return and placed in the post within 14 days after receiving your order.
  • Item(s) must be in the original packaging which must be in original condition. This includes branded dust bags, shoe boxes and jewellery packaging.
  • Item(s) must be unworn and unused with the original tags still attached. Items sealed for hygiene reasons can only be returned if the seal is intact.

To ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund / online store credit. 

How to make a return 

To return an item, you need to obtain an RMA (Return Merchandise Authorization) number. Send a return request to contact@classysy.com.au within 7 days after you have received the item.
Please include the following information:

  • Order number
  • Code(s) of the item(s) to be returned (SKU number)
  • Reason for return

Issuance of an RMA number does not guarantee final disposition and all returns are subject to inspection. RMA numbers are valid for ten days.

After you received the RMA number:

  • Place the original package into a shipping carton.
  • Include the invoice and the reason for the return. If defective, please specify the defect.
  • Please do not place stickers or shipping labels on the original manufacturer’s package.
  • The RMA number must be written clearly on the shipping carton to prevent refusal.

Once received, our customer service team will assess your return, and if everything looks good, they will proceed to your refund/online store credit. At Classysy, we are always here to help and want to make your shopping experience the best possible one. The shipping return costs, and customs duties are to be paid by the User unless otherwise instructed.  

You may return an item for:

  • Full Refund back to your original payment method*
  • 100% store-credit*

*in the amount of your paid price – excluding delivery costs

Returns do take us 7-10 business days to process upon reaching our facility. Once your return is processed and your refund / online store credit is issued, you will receive a confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

If you choose an online store credit, you will get 100% online credit (in the amount of your paid price – excluding delivery costs). Please note, online store credits are applied to the account registered with the same email address used to place your order. Online store credits are valid for 12 months.

Exchange

If you would like to exchange one item for another, you must first return the original item and then place a new order. When you return a product, Classysy provides a refund in the form of online store credit or refund. The credit will be issued within a maximum of 7-10 business days from receipt of the return and will be valid for 1 year. The credit is automatically deducted when a new order is placed.

Proof of purchase

To complete your refund / online store credit, we require a receipt, purchase order or other proof of purchase. You can access your Order History to check your order. To access this information, simply visit your ‘My account’ section, log in, and visit your ‘orders & returns’ tab – where you can view your order history.

Contact us

If you have any questions about this Policy, please contact us contact@classysy.com.au